Terms of Sales
​
Article 1: object
​
These general conditions are intended to define between the parties hereinafter referred to, the legal terms of use and purchase of products through the website www.cavesviard.com
By parts, it is understood on the one hand Caves Viard, whose registered office is Chemin du Bourgo 20, 1663 Gruyères, registered in the commercial register under number 2191234.
​
Hereinafter referred to as "the seller"
​
And
​
Any natural person having the quality of consumer and making a purchase via the Internet site (www.cavesviard.com).
​
Hereinafter referred to as "the buyer" or the "consumer".
​
By using this website or before placing any order on it, you acknowledge having read these general conditions and expressly declare that you accept them without reservation.
​
These Conditions are subject to change at any time without notice. It is your responsibility to consult them regularly, because the applicable conditions will be those in force at the time of use of the website or during the validation of the order.
​
Article 2. USE OF THE SITE
​
By using this website and placing orders on it, you agree to:
1. Use this website only for the purpose of consulting or placing legally valid orders.
2. Do not place any false or fraudulent orders. If it can be considered, within reason, that an order of this nature has been placed, we will be entitled to cancel it and notify the appropriate authorities.
3. Provide us with a correct and accurate email address, mailing address and / or other contact information. Likewise, you authorize us to use this data so that we can contact you if necessary.
By placing an order on this website, you affirm that you are over 18 years of age and that you have the legal capacity to enter into contracts.
​
Article 3. AVAILABILITY OF PRODUCTS
​
All product purchases are therefore subject to their availability in stock. Otherwise, the seller will inform the consumer.
​
The products presented are photographed and are presented with the greatest possible accuracy. However, colors may vary slightly from the screen and its brightness. The browser used may also not be realistic. However, if errors or omissions may have occurred concerning this presentation, the seller's liability cannot be engaged.
​
Article 4. AVAILABILITY OF SERVICES
​
The items for sale on this website are only available for delivery in Switzerland.
​
Article 5. VALIDITY OF OFFERS AND RATES
​
The validity of the offer depends on the products presented on the site (www.cavesviard.com) as well as their availability in stock. In case of unavailability of the product, the seller undertakes as far as possible to notify you before the validation of your payment. Otherwise, if payment has already been made, we will reimburse you for all amounts paid, including any delivery costs as soon as possible, using the same method of payment as the one you used during the transaction. In any case, this reimbursement will not involve any costs at your expense.
The prices are all indicated in Euros including all taxes. The products will be invoiced on the basis of the rates in effect at the time of order entry. In addition, the seller reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the online store on the day of the order will be the only one applicable to the Consumer.
Article 6. FORMATION OF THE CONTRACT
​
To place an order, you will need to follow the online purchase procedure and click on "Purchase". It is recalled that by clicking on "Purchase", you acknowledge having read these general conditions of sale and expressly declare that you accept them without reservation. The contract is formed from the buyer's order, formalized by this click.
You will then receive an email acknowledging receipt of your order (hereinafter the “Order Confirmation”). You will also be informed by email that your order has actually been sent.
Article 7. PURCHASE PROCEDURE
​
The buyer can order on the site www.cavesviard.com as follows:
-
Choice of product
-
Validation of the contents of the basket
-
Entering your e-mail. To this address will be sent your order confirmation and shipment of the package.
-
Enter your delivery address and phone number
-
Choice of payment method, payment by bank transfer or Paypal and billing address
-
Verification of the data communicated and of the order, acceptance of the GTC and payment
-
A confirmation email will be sent to you to confirm your payment and the related order.
The consumer will be able to modify his basket and his coordinates before the validation of the payment. The total cost of the cart contents is displayed on the order summary page.
​
Article 8. REFUSAL TO PROCESS AN ORDER
​
While we will always do our best to fulfill all orders, exceptional circumstances may arise which require us to refuse to process an order after sending you the Order Confirmation, such as a manufacturing issue or inventory, a payment incident or a regulatory issue. We reserve this right at any time. In this case, if payment has already been made, we will reimburse you for all amounts paid, including delivery costs as soon as possible, using the same method of payment that you used during the transaction. In any case, this reimbursement will not involve any costs at your expense.
We reserve the right to remove any product from this website at any time and to replace or modify any content or information on this website.
​
We will not be liable to you or any third party for our decision to remove any product from this website, replace or modify any content or information on this website, or our refusal to process an order, in the cases referred to above, after sending the Order Confirmation.
​
Article 9. PAYMENT
​
The price is payable when ordering and in one go. Any attempted fraud, for any amount whatsoever and whatever its origin, will be subject to criminal prosecution.
​
Payment method
​
The payment methods offered are by bank transfer or via a Paypal account.
​
Default of payment
​
The seller reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid for an order.
Payment verification
​
By clicking on "Purchase", you confirm that the bank card belongs to you.
The seller controls all the orders that have been validated on his site. These controls aim to protect the seller from abusive practices operated by fraudsters. Our services may need to ask you for all the documents necessary to release your order: proof of address or debit in your name, or proof of address in the name of the person indicated for the delivery address, etc. These requests will be made by email.
​
Credit cards are subject to validity checks and authorization from the card issuing body. If we do not receive the required payment authorization, we will not be responsible for the delay or failure to deliver the products and we will not be able to contract with you.
​
Payment security
​
In order to ensure payment security, the site www.cavesviard.com uses Stripe's secure payment service.
Article 11. DELIVERY
​
Terms of delivery
​
The products sold on the site can be delivered in Switzerland only at home.
​
Shipping pricing policy
​
Upon withdrawal you are the owner and responsible for the product. Except in cases of hidden defects or product defect, any damage to the product occurring after the day of withdrawal will be considered as resulting from your own doing and cannot be opposed to the seller for a refund or exchange request.
​
Warning :
All products sent by the seller are carefully checked and do not contain any damage so that if your order has arrived damaged and you withdraw the product anyway, it will be considered that you accept the package in its condition on the day of withdrawal. Thus, any damage to the product occurring after the withdrawal will be unenforceable against the seller and will not be able to base a request for refund or exchange.
Article 12. DELAY, LOSS, DAMAGE
​
Delay
​
No delay in delivery can engage the responsibility of the seller from the deposit of the package at the post office. In this case, you should contact the service of the carrier in question.
As an exception, the seller allows the consumer to denounce the purchase in the event of a delay of more than 30 days.
​
Loss
​
In the event of a loss of the package, we undertake at your convenience either to reimburse you in full as soon as possible or to send you the same order.
​
Damage
After processing your request and in the event of proven damage, the seller undertakes to reimburse you or proceed with the exchange at their expense as soon as possible.
​
Article 13. RETURN AND RIGHT OF WITHDRAWAL
​
The Consumer has 14 clear days from the day of receipt of the product to exercise his right of withdrawal. Within this time limit, the exercise of this right is carried out by informing the seller by email at the following address: info@cavesviard.com of your desire to withdraw from the contract, specifying the reasons for the return and the return. of the goods in the same condition as on the day of delivery. These two actions must be carried out cumulatively within 14 clear days from the day of receipt of the product. The exercise of this right allows at your convenience either to obtain a refund or to make an exchange.
​
Only the so-called standard products (model, color and size presented on the product sheets) offered on the online store, may be the subject of a request for refund or exchange.
​
Returned products (product and packaging) must be in their original condition. Upon receipt of the package, the seller will judge compliance with the time limit and the perfect condition of the returned merchandise. No return will be accepted if the products have been visibly used or damaged by the buyer. If the return is refused, no refund or exchange may be required and the return of the order will be at the expense of the Consumer. The refund will be made within 14 days of receipt of the goods by the seller, of which you will be informed by email.
Article 14. RESPONSIBILITY AND APPLICABLE LAW
​
The seller cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from improper use of the products sold. The seller cannot be held liable for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
​
This contract is subject to Swiss law. Only Swiss courts are competent regardless of the place of delivery and the method of payment accepted.
​
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to expose their complaints. In the event of a dispute, the consumer will first contact the company to obtain an amicable solution.